Return and Refund

1. Overview

At Cookie Not Cookie, we strive to provide high-quality food products. Due to the perishable nature of our items, we have a strict return and refund policy outlined below.

2. No Returns on Perishable Goods

We do not accept returns on food items to ensure the safety and quality of our products. If you have concerns about your order, please contact us immediately.

3. Refund Eligibility

Refunds or replacements may be issued under the following circumstances:

The item arrived damaged or defective.

The order was incorrect due to our error.

The product did not arrive within the expected delivery timeframe.

To request a refund or replacement, please contact us within 48 hours of receiving your order at [email protected] with a description and photo evidence of the issue.

4. Non-Refundable Situations

We do not provide refunds for:

Change of mind or personal taste preferences.Orders that were delivered successfully but not retrieved in a timely manner.Incorrect addresses provided by the customer.

5. Refund Processing

Approved refunds will be processed within 5-7 business days to the original payment method. Replacements will be shipped as soon as possible, subject to product availability.

6. Contact Us

If you have any questions or concerns regarding your order, please reach out to us at: Email: [email protected]